Palms Wellness Center COVID-19 Clinic Updates

CoVid-19 Current Patient Information Updates

COVID 19 Updates Vaccinines

photo credited to CDC website. 2021

Current Patient Information for  Palms Wellness Center Inc

How We Made the Determination of the Updates Below:
We at PWC (Palms Wellness Center) have listened to all of you, our patients and reviewed the "'Evidence Based" research studies, which has been a part of our collective decision making for the summer, and possibly on into the fall, for the coordination of care for all of our patients. Please read the information below to assist you in understanding the Policies and Procedures regarding access to care During COVID:19.

All Established Patients Information Updated 6/15/21Palms Wellness Center Logo

What Happens For “Current Patients” Now that the Numbers of those Vaccinated has Risen?

Governor Cooper has announced that he will be lowering restrictions mid-May of 2021 if things continue to progress as they currently are for NC. This is how we will be continuing care for the Summer and possibly on through the fall of 2021.

How We Made the Determination of the Updates Below:
We at PWC (Palms Wellness Center) have listened to all our patients voices and reviewed the "'Evidence Based" research studies, which has been a part of our collective decision making for the summer, and possibly on into the fall, for the coordination of care for all of our patients. Please read the information below to assist you in understanding the Policies and Procedures regarding access to care During COVID:19.

What Happens For “Current Patients” Now that the Numbers of those Vaccinated has Risen?

While vaccinations nationwide have been well on the rise, this does not apply to "all" geographic locations. We feel that we must do our due diligence in protecting our staff, patients and practitioners as best we possibly can for everyones welfare involved.  Due to the low rate of persons vaccinated in Onslow County NC. (location of our physical clinic), we will be continuing to provide care with the same safety measures in place with a few changes. These changes are listed for you right here for ease of access.  Staff are always willing to assist you with any concerns you may have.  NOTE: As is "standard" with all your medical history,  we do "need" a copy of your vaccinations to update your medical chart.

New Changes 6/16/21:

If you have Received your Vaccines: There are now more loosening of our restricted areas (bathrooms, waiting room area, main hallway) for those who have provided their vaccination record showing that you have received the vaccinations as determined appropriate by the CDC guidelines.

If you have NOT Received your Vaccines: You will continue to receive services the same way which you have prior as of March 2020, until you are vaccinated. This is to keep YOU safe as well as lower the risk to others. This is about healthcare needs. Please make sure to provide us your card so we can make a copy for your medical chart. Many of you have been calling in and letting us know and that has been greatly appreciated. It allows staff to assist in reminding you to bring in your card and to also more easily assist you in checking in etc. once you arrive on for your next office visit.


If you have not been vaccinated and have had any issues with finding a location to do so, we are providing a link here that should be able to assist you in locating access to do so. We hope this will help by simply using your "zip code" Click here!

Do I still need to wear a mask: 6/15/21
We ask for everyone to continue to wear masks in all of our public office spaces, such as waiting areas etc. This is to help keep down the risk of exposure to new strains of COVID which we are just now becoming aware of. It is in our opinion better to be safe than sorry. Getting sick or seriously ill is not something anyone wants to experience when it can be avoided. In addition we have patients who have health issues which do put them at a higher risk for serious adverse reactions to virus exposures and we want everyone to be safe and to feel cared about by "all" of us at PWC.

Please understand In the event that  you have received both vaccinations this does "not" mean that you cannot still get COVID-19, and you may even have some symptoms that for some who have secondary medical conditions to feel really bad! It only means that you are with less than a 2% chance of dying should you get COVID and feel very ill. Most people will show little to even no symptoms, so you won't know that you have COVID, and can indeed spread it. We have to have the same respect we have always shown each other in our waiting areas and shared spaces.


For all  established patients, we will continue to provide care as we have been with the use of both virtual office and in physical office visits, at this time.  If you are being seen for treatment that requires you to have ‘labs’ done, you will continue to check-in curb side, and in nearly all cases, you will also be provided the swab collection method, curb side, by our lab tech or an assistant. We will be continuing to determine  therapeutic care and office visits, based on your individual needs.

How will I receive my medication Scripts: E-Scripts will remain in place and will not be changing even post COVID-19. (it is required by  Federal law for controlled scheduled medications). ALL medication appointments for "Suboxone Program Care" must be done/seen at least two wks prior to your fill date. This two wk rule will always remain in effect. It is "not" related to the COVID-19 crisis. All scripts will be on file with your regular pharmacy on record and cannot be picked up until the actual fill date. Please do not attempt to pick up your medication prior to the date without FIRST discussing your need for a early fill with your care provider. This requires special paperwork and can only be done in two times a year for family emergencies or vacations travels. (Your Insurance company "may" or "may not" elect to pay for the medication coverage. We have been aware there is some policies that are posing problems for patients. We are not able to determine who this will impact or not, as it is between you and your insurance company. We do provide the paperwork required by Fed Law when it is merited. We will continue to do our part to assist you.

What Happens if Someone Needs to Come to the Front Desk inside to see Staff?

Updated 6/15/21
We are "Requiring"  that you continue to check in curb side if you have not received both vaccines. 

Wait Room Area Usage Information updated 4/21
Currently our waiting area and bathrooms are closed to the “public”.

Front Desk Access for Check In's and Script Counts (Med/Strip counts). updated 6/21

It is Federal Law which requires ALL patients on Suboxone bring in their medications with "each" appointment to be "available" for being counted if requested. It is "not" Federal law that it is counted, its fed law that you have them with you in full so if you are randomly asked to have them counted, you are in compliance with the program. We are now increasing the number of patients we will be having counts done with as the restrictions are lifting and entering the waiting area will be increased to (2) persons at a time. If it is "Raining" you will remain in your car as we have been doing, and call in to office, and staff will let you know when you may enter.

What Happens on Bad Weather Days to Curb Side Services? Updated 4/21
As we have been doing, you simply arrive, and call into the office to inform staff that you are here. Once this occurs, you will be informed (by phone), when to come on in. We are limiting our waiting room to (2) persons at a time. We understand that we can probably safely have 4 or 5 persons, but we prefer to keep everyone as comfortable as possible, and some people have not had vaccines yet. So, relax in the comfort of your own automobile and just let us know you have arrived.

Waiting Room Rules to Remember:

  1. Children under the age of 12 are not allowed in our waiting area at any time. (Unless they are being seen as a patient). Please make sure you have appropriate child supervision in your vehicle if you have any reason to believe that you may need to enter the waiting area.
  2. On Bad Weather Days, (2) persons will be allowed in waiting room at a time. Please read the posting above for details.
  3. Non Established 1st Time Patients: you will be allowed to enter our waiting area. Yes, we want to meet you! We will limit scheduling so that the waiting room will only have (1) new patient inside at any given time, and with a gap so the area can be sprayed and sanitized. We take everyone’s safety very seriously. The office which you may meet with a licensed provider in person is quite large, plenty of safe spacing and staff have received vaccines. 






If you are Sick, Quarantined or have a family Member with COVID:19
As is standard at PWC If you are experiencing symptoms like fever, cough, congestion, sore throat, runny nose or shortness of breath please contact us by calling our main office phone lines prior to the date and time of your appointment(s), at 910-238-4513 and if we are closed you may also send us a email. Also please leave a voicemail and someone will call you as soon as we are available.
 Please see your Primary Care Doctor immediately if you are showing symptoms! We will be asking for medical documentation with the date and time seen, as well as any medications prescribed. (remember that you may have medication restrictions, please discuss all scripts with the doctor you are seeing, and notify us PRIOR to filling any scripts that "may" cause issues if you are on Suboxone. Do NOT fill a medication that is a controlled substance of any type PRIOR to receiving authorization from your Doctor at Palms Wellness! 

Here is what we will need upon your return for appointments that may have been rescheduled for you due to illness or quarantine.

  • Contact Our Office as soon as you are aware that you are sick
  • See your Primary Care Doctor and get a Medical Note with the date and diagnosis
  • date(s) seen, plus the follow up date for that provider.
  • Provide a copy via email, fax, 910-238-4547, and/or text photo of note, Text to: 910-548-0316 (this number is for text msg only for after hrs.non emergency only)
  • Do not use other staffs cell phone numbers we know some of you have. It delays things. Please use the above number for text msg. Thanks!
  • This will be placed in your chart, so that proper safe wrap-around medical care can be provided to you. 

Our goal is to keep you safe and your care in place. If you are a current patient, odds are you have experienced sicknesses, and this past yr. many of you have had family members, or your workplaces and yourselves quarantined. And you know we care! We are here for you!

All established patients will be provided access to care even if you or a dependent family member are sick with an illness such as flu or the COVID-19 or are Quarantined.  Updated 4-21
Your care will be provided utilizing virtual care technology at your regular scheduled appointment date and time. We do not want any of our patients to feel they do not have access to therapeutic support care, medications; particularly at a time like this.



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