COVID-19 (Coronavirus) Updates

CoVid-19 Current Patient Information Updates

Current Patient Information for the Palms Wellness Center

IMMEDIATE UPDATE FOR  3/30/20 : Please Note for ALL Current Patients
TeleHealth is Being Provided to All Patients At This Time/ Curb Side Lab Testing is Also Provided
All Medications are Being Filled Using E-Scripts... Your Care is Secure!

Your care will be provided through our tele-health system or our Virtual Clinic at the regular scheduled times for all therapy and medication appointments.

Palms Wellness is open and operating under normal business hours. We are continuing to provide care for all our patients.
If you have a scheduled appointment at PWC, please plan to keep this appointment and staff will assist you in how to use our simplified Telehealth office. We will provide care for both your therapy and medication appointments using the tele-health system or our virtual clinic. We will be introducing patients to the Virtual Clinic once everyone has become comfortable with the tele-Health services. We are dedicated to keeping your care running as smoothly as possible to reduce any issues which may cause our patients from feeling added stressors or concerns. Please read below for full information that can assist you in knowing the things you may need to know when facing some challenges for you and your family’s needs.

What Happens Now that North Carolina is Closed Down and We Are Quarantined at Home?

For established patients, here is what to do to continue access to care for scheduled appointments with your PWC provider(s). A Staff member will be calling you and providing you specific information for your upcoming appointment. If you receive a message please call back as soon as possible so that you are able to speak with someone and receive your care information.
As is standard at PWC If you are experiencing symptoms like fever, cough, congestion, sore throat, runny nose or shortness of breath please contact us by calling our main office phone lines prior to the date and time of your appointment(s), at 910-238-4513. Please see your Primary Care Doctor immediately if you are showing symptoms!  We will need a doctors note stating your symptoms and diagnosis and the date(s) seen, plus the follow up date for that provider. This will be placed in your chart, so that proper safe wrap-around medical care can be provided to you. Our goal is to keep you safe and your care in place.

All established patients will be provided access to care even if you or a dependent family member are sick with an illness such as flu or the COVID-19 .  Your care will be provided utilizing Tele-Health or the Virtual Office at your regular scheduled appointment date and time. We do not want any of our patients to feel they do not have access to therapeutic support care, medications and other forms of support; particularly at a time like this. We need you to do the following:

  • Contact Our Office as soon as you are aware that you are sick
  • See your Primary Care Doctor and get a Medical Note with the date and diagnosis
  • Provide a copy via email, fax, 910-238-4547, and/or text photo of note, Text to: 910-548-0316 (this number is for text msgs only)
  • If you have a Child at Home due to School closures, here is what you need to be aware of… If you are in our Suboxone Therapy Program, you will need a lab. We are providing ALL LAB TESTS "Curb Side" using the Swab technique. You can come prior to the date scheduled by setting up a time and date Mon-Wed. for drop in Curb Side test to be provided using the "Swab" testing which is covered by your Insurance. We will not be allowing anyone inside our waiting rooms with children. Bathrooms are currently closed with the exception of "New Suboxone Patients Only". Please make sure that any children in your vehicle have access to a bathroom prior to your arrival. Standard time for a Curb Side test is between 5-15 minutes. 

What Do I Do If I Need to Have My Regular Lab Test Done (UA)?

If you have regular lab testing needed, you will be required to come by the office and do a “drop in” lab test which will have minimal waiting time (usually approx. 5 mins). Curb Side Lab Testing is now being provided for ALL Insured Patients.

For Self Pay pls call so that we can assist you with our regular lab collection methods that allow us to have "Immediate Readings" which cannot be done with the Swab technique that is sent to the labs. We do not want you incurring a bill from the labs, so we are set up to collect using our standard testing method for you.


Medications will be through E-Script after you have met with your provider(s) using tele-health or our virtual clinic. You will be able to pick up on your refill date at your regular pharmacy. Please be sure to notify us if you have a valid need for changing Pharmacies prior to your med check appointment. This allows us to better serve you.  With some exceptions due to critical illness (documented in your chart), your treatment contract remains in place for your safety and to provide you the quality of care you deserve. If you are on *Suboxone, you are required to see your therapist and the doctor prior to medication refills. We will work with you to ensure that your care remains in place. Just call us as soon as you're aware you have needs so that staff can provide you with the needed information and/or make arrangements for you. We are here to support you!

What should I do if I have the Flu or anther contagious Virus?

If you have the flu or have been diagnosed with COVID-19 or another illness, as is standard we will need a doctor’s note stating your date seen and the diagnosis to place in your records. If you are going to miss an appointment due to illness, pls let us know as soon as possible so that we can make arrangements  (No Show Policy Remains In Place) with you to keep your care managed at the optimal level. Depending on individual situations and care needs will determine how services will be provided you. We want you safe and healthy, and your stress as low as possible. We never compromise our focus on “individual” care in the quality of services we provide to our patients. You deserve it!

For matters relating to medications and your care needs please contact us directly at 910-238-4513. We require that you follow the providers treatment plan for you, as they work to take care of you in the safety way possible.

Is there anything I can do to keep myself, my family and friends safe?

The most important steps to take are the same as for every cold and flu season:

  • Stay home when you are sick.
  • Practice good hand hygiene and cough and sneeze etiquette.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
  • Try to get a few extra months’ worth of your prescription medications, if possible.
  • Stay informed – check the CNC regularly for new updates. The Center of Disease and Control have been doing regular updates, most often daily. Click the blue link above for updates.If you have any questions please feel free to email us directly and we will get right back to you! We truly appreciate each of you and your family members for the patience that you are providing to each other as part of the PWC family Circle! We are all in this together!


PWC Staff


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